House Decor ltd,
Hirst Lane,
Saltaire, Shipley,
West Yorkshire
BD18 4ND
01274 588079
sales@housedecorltd.co.uk

Frequently Asked Questions

Please read our FAQs before sending us a message. If you still need assistance please fill in our Contact form for more information.

Which payment methods are accepted in the Online Shop?

We Accept
Visa , Mastercard , Maestro , Amex

Payment Provider
Sage Pay / Paypal

How secure is online shopping? Is my data protected?

PAYMENT INFORMATION & SECURITY

We take security seriously. All transactions on our website are processed by SagePay and are encrypted using High Grade 128 bit SSL Encryption.

What is SSL?

Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the intranet and for helping website users confirm the owner of the web site. SSL is most commonly used to protect communications between web browsers and servers. However it is increasingly used for server to server communications and for web-based applications.

What is encryption and why are there different levels?

Encryption is a mathematical process of coding and decoding information. The number of bits (40-bit, 56-bit, 128-bit, 256-bit) tells you the size of the key.

Like a longer password, a larger key has more possible combinations. When an encrypted session is established, the encryption level is determined by the capability of the web browser, SSL certificate, web server, and client computer operating system

What exactly happens after ordering?

Once the order has been confirmed you will receive an email with your specific order reference and approx delivery time. We ask that you check these details thoroughly and contact us immediately if any amendments are required. Once the order has been despatched you will receive another email with tracking information you can use online (if applicable).

Do I receive an invoice for my order?

Yes you do. All orders placed online will receive a VAT invoice for your reference. This will either be sent with the goods or via email.

Send us an email

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