DELIVERY & RETURNS

January 2024

We will do our best with any made to measure orders placed for pre-Chrstimas delivery (subject to stock) however please note delivery may be January 2024. Please contact our sales team for more information.

All fabric and wallpaper orders are subject to stock and delivery with the manufacturers. Please feel free to contact to check stock before an order is placed. Some manufacturers do offer express delivery services.

DELIVERY CHARGES

The majority of our orders fall into one of the categories below:

Small Items:

Heading Tapes, Cord Adjusters, Cord etc £2.00

Medium Items:

Roman Blind Brackets £3.50 

Large Items:

Roman Blinds, Roller Blinds, Curtains, Fabrics, Wallpaper etc £7.95

 

All our Prices incl Vat at the current rate of 20%

Please feel free to add your selected items to the cart to view the delivery cost, prior to placing your order. No personal information needs to be entered for this.

Isle of Man/Northern Ireland/Scottish Highlands

Delivery for all items is charged at £17.95 and we ask you please allow 7 working days for delivery. Please call for more information.

Republic of Ireland and other EU countries

I’m afraid we do not offer delivery to Republic of Ireland or other EU countries. Given the uncertainties with Brexit this is not a service we can offer.

DELIVERY TIMES

For standard deliveries please allow 3-5 working days. For deliveries to Northern Ireland and Scottish Highlands please allow approx 7-10 working days.

Please Note: that at busy times such as around Christmas and New Year our delivery times may be longer due to both the Manufacturers and Couriers dealing with a backlog of orders. Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. If you require goods to arrive within a specific timescale please contact us either through our Contacts Page or on Tel: 01274 588079 and we will able to advise you further. We recommend that you do not book a decorator or curtain-maker before you have received your order. Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days. No further carriage charges will be incurred. If you have not received your order within the advised amount of time, please contact us as soon as possible so we can track it and get an update for you.

Furniture – Please note delivery for statement chairs is approx 3-4 weeks from receipt of your order. These will be sent directly to yourself from the manufacturers and delivery is charged at £36.00 (inc VAT).

DELAYS

If an item is out of stock we will inform you as soon as possible and you will be given the option to cancel your order for a full refund, select an alternative, or wait for the item to come back into stock. If we are advised by the Manufacturer that there will be a delay in dispatching your order, we will notify you as soon as possible, and you will have the opportunity to cancel your order for a full refund.

DELIVERY ADDRESSES

We are happy to deliver to an address other than your billing address, and we would recommend that you choose a delivery address where it is likely that there will be someone present to accept deliveries on working days, eg. a place of work. We can also deliver directly to your curtain maker or upholsterer if this is more convenient for you, however, in this case we would strongly recommend that you either send them a sample of the fabric to compare your order to, or that you check the fabric yourself before it is cut by them. Although it is extremely rare, there are very occasional incidences of fabric rolls being labelled incorrectly at the Manufacturer’s Warehouse and being dispatched mistakenly. No responsibility can be accepted if an incorrect items has been cut / made up.

DELIVERY PROCEDURE

All goods received must be fully inspected and any discrepancies, damages, shortages or defects must be notified to us within 7 days of delivery. Please check all packaging for damage upon delivery. Damaged Parcels MUST be signed for as damaged. If you are not in when the Courier attempts delivery they will leave you a calling card with your consignment number on and a contact number. The Courier will wait for your contact before querying the delivery address with us/returning the parcel. At this point we will try to contact you, but if we cannot contact you and the parcel is returned to us we will need to pass on the additional charge for re-delivery to you.

CANCELLATION

Should you realise you have ordered incorrectly, please contact us immediately. Cancellation of any order MUST be made in writing either by Email or Post within 24 hours of the order confirmation. It is your responsibility to ensure the cancellation notice is received so we recommend you receive a read receipt, proof of posting or call to confirm receipt of email. 

RETURNS POLICY

Please contact us ASAP at sales@housedecorinteriors.co.uk if you have any queries with the goods you’ve received. Prior arrangement with ourselves is required before a return can be accepted. Please note: No returns can be accepted once the goods have been cut, treated or altered in any way.

For the return of non-faulty goods you must contact us within 10 working days of receipt. We accept return of complete orders that have not been used/cut/treated in any way. We are unable to accept return of non-faulty partial orders (fabrics, wallpapers, etc) or bespoke orders (paint, wallpanels, Made to Measure products, etc). If the order can be returned all goods must be well packaged and returned in perfect condition. The cost of returning the goods is payable by the customer.  Please note a handling charge may be applicable and will be calculated on an individual order basis. 

If the order arrived damaged, faulty or incorrect according to your order details we can arrange a replacement, offer to rectify (if possible) or collect the goods for a full refund. The refund would be processed upon return of the goods back into your original payment method. While the refund is processed immediately, we do ask that you please allow a couple of working days for the funds to become available in your account.

MADE TO MEASURE ORDERS

Made to Measure products are exempt from the standard Consumer Contracts Regulations and cannot be cancelled once you have received confirmation of your order. All Paints are mixed-to-order therefore would class as a bespoke/made to measure product. Some fabrics and wallpapers are printed to order therefore would class as a bespoke/made to measure product. Please check with our Sales Team if you have any queries before placing an order. All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given. In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.