DELIVERY & RETURNS
The majority of our orders fall into one of the categories below:
Heading Tapes, Cord Adjusters, Cord etc £2.00
1m Fabric (Except Velvets), Roman Blind Brackets £3.50 1m Fabric orders will be folded and posted at a cost of £3.50, Velvet fabrics need to be sent out on a roll and will be charged at £7.95
Wallpapers, Roman Blind Tracks, Fabrics, Wallpaper Paste, Curtains etc £7.95 All our Prices incl Vat at the current rate of 20% Please feel free to add your selected items to the cart to view the delivery cost, prior to placing your order. No personal information needs to be entered for this.
Northern Ireland/Scottish Highlands
Delivery for all items is charged at £17.95 please call for more information.
Republic of Ireland
Delivery for all items is charged at £27.95 please call for more information.
For standard deliveries please allow 3-5 working days. For deliveries to Northern Ireland & Eire outside of the standard UK area 7-10 working days should be allowed.
Please Note: that at busy times such as around Christmas and New Year our delivery times may be longer due to both the Manufacturers and Couriers dealing with a backlog of orders. Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. If you require goods to arrive within a specific timescale please contact us either through our Contacts Page or on Tel: 01274 588079 and we will able to advise you further. We recommend that you do not book a decorator or curtain-maker before you have received your order. Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days. No further carriage charges will be incurred. If you have not received your order within the advised amount of time, please contact us as soon as possible so we can track it and get an update for you.
Furniture – Please note delivery for statement chairs is approx 3-4 weeks from receipt of your order. These will be sent directly to yourself from the manufacturers and delivery is charged at £36.00 (inc VAT).
If an item is out of stock we will inform you as soon as possible and you will be given the option to cancel your order for a full refund, select an alternative, or wait for the item to come back into stock. If we are advised by the Manufacturer that there will be a delay in dispatching your order, we will notify you as soon as possible, and you will have the opportunity to cancel your order for a full refund.
We are happy to deliver to an address other than your billing address, and we would recommend that you choose a delivery address where it is likely that there will be someone present to accept deliveries on working days, eg. a place of work. We can also deliver directly to your curtain maker or upholsterer if this is more convenient for you, however, in this case we would strongly recommend that you either send them a sample of the fabric to compare your order to, or that you check the fabric yourself before it is cut by them. Although it is extremely rare, there are very occasional incidences of fabric rolls being labelled incorrectly at the Manufacturer’s Warehouse and being dispatched mistakenly. No responsibility can be accepted if an incorrect items has been cut / made up.
All goods received must be fully inspected and any discrepancies, damages, shortages or defects must be notified to us within 7 days of delivery. Please check all packaging for damage upon delivery. Damaged Parcels MUST be signed for as damaged. If you are not in when the Courier attempts delivery they will leave you a calling card with your consignment number on and a contact number. The Courier will wait for your contact before querying the delivery address with us/returning the parcel. At this point we will try to contact you, but if we cannot contact you and the parcel is returned to us we will need to pass on the additional charge for re-delivery to you.
Please contact us ASAP at email@example.com if you have any queries with the goods you’ve received. Prior arrangement with ourselves is required before a return can be accepted. Please note: No returns can be accepted once the goods have been cut, treated or altered in any way. We are unable to accept return of non-faulty bespoke orders (paint, wall panels, Made to Measure products, etc) or partial orders (fabric, wallpapers, etc). We highly recommend that all goods are checked immediately upon receipt. In the unlikely event that you receive goods which are faulty/damaged, please contact us ASAP and we can contact the manufacturers on your behalf for a swift resolution. If you are arranging for a fabric to be FR Treated / Back-coated / Scotch-guarded in any way (not by us) you must ensure it is thoroughly checked prior to treatment. Cancellation of any order MUST be made in writing via Email as soon as possible. Orders are usually processed within 24 hours of confirmation unless specifically agreed otherwise. For the return of non-faulty orders you must contact us within 10 working days of receipt. The complete order must be well packaged and returned in perfect re-saleable condition – we do not accept the return of part orders. A refund of the original cost (including basic carriage if applicable) will be given upon receipt. Please note; a handling charge may be applicable. The cost of returning the parcel / goods is payable by the customer. We can arrange a collection if required; your refund upon receipt of the returned goods will have a collection charge of £20.00 deducted to return the product (£25.00 for rugs). We ask that you please include your name, address and order reference within the parcel for ease of reference once we receive the return. Refunds will be made into the original payment method and can take up to 48 hours to be processed. Should you realise you have ordered incorrectly, please contact us immediately. Certain brands offer a reservation service so please contact us to discuss further rather than ordering surplus.
MADE TO MEASURE ORDERS
Made to Measure products are exempt from the standard Consumer Contracts Regulations, and cannot be cancelled once you have received confirmation of your order. All Paints are mixed-to-order therefore would class as a bespoke product. All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given. In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.