TERMS & CONDITIONS

January 2024

We will do our best with any made to measure orders placed for pre-Chrstimas delivery (subject to stock) however please note delivery may be January 2024. Please contact our sales team for more information.

All fabric and wallpaper orders are subject to stock and delivery with the manufacturers. Please feel free to contact to check stock before an order is placed. Some manufacturers do offer express delivery services.

Ordering

Please note that all items are subject to availability. Many of our products are ordered in from the Manufacturer and so we are unable to keep the stock position on the website. Once your order has been placed we will contact you either on the same or the following working day to confirm the availability, but if you are concerned that an item may not be available then please phone us proir to placing your order and we will be happy to check stock for you. We would recommend you order a sample prior to placing your order, to ensure the fabric or wallpaper is correct. If an exact colour match is required please ask us to order a ‘Stock Cutting’ as there can be colour variations between batches of fabrics. If you require a particular batch of wallpaper, please specify the batch number required in the ‘Additional Information’ section when placing your order. We would recommend that you phone prior to ordering to check that the batch you require is still available. The wallpaper calculator on the website is there as a guide only to provide an estimate for the number of rolls you will need. You must check the quantity with your decorator or whoever is papering the wall prior to ordering, and we cannot accept any liability for you ordering too many or too few rolls based on the calculation given on the website. It is your responsibility to ensure the fabric is suitable for your needs. No liability can be accepted for goods which deteriorate due to atmospheric conditions, make up, additional treatments, shrinkage cleaning processes or installation Our minimum order is 1mtr of fabric. Above this you can order fabric in 0.1m Eg: 4.2mtr Minimum Order for wallpaper is 1 Roll Fabrics to be used for Upholstery use will need to be FR treated, or used with a barrier cloth to bring them up to the Furniture and Furnishings ire Safety regulations. Please call us for more info. Once an order has been placed, you will receive an order confirmation by email. We will contact you ASAP should there be a problem in processing your order and you will always have the opportunity to cancel your order. Tailor Made Products are exempt from the Distance Selling Regulations and can only be returned if faulty or not made to the specification given. In the event that a Made to Measure product is faulty, we will (at our discretion) either remedy the error or refund the order. Curtains may shrink or relax when hung due to atmospheric conditions. We are unable to accept responsibility for changes such as these once the curtains are hung, but we guarantee that there will be adequate fabric in the hems of the curtains to allow for alterations. The cost of any alterations is the customer’s responsibility.

Cancellation

Should you realise you have ordered incorrectly, please contact us immediately. Cancellation of any order MUST be made in writing either by Email or Post within 24 hours of the order confirmation. It is your responsibility to ensure the cancellation notice is received so we recommend you receive a read receipt, proof of posting or call to confirm receipt of email. 

Returns Policy

Please contact us ASAP at sales@housedecorinteriors.co.uk if you have any queries with the goods you’ve received. Prior arrangement with ourselves is required before a return can be accepted. Please note: No returns can be accepted once the goods have been cut, treated or altered in any way.

For the return of non-faulty goods you must contact us within 10 working days of receipt. We accept return of complete orders that have not been used/cut/treated in any way. We are unable to accept return of non-faulty partial orders (fabrics, wallpapers, etc) or bespoke orders (paint, wallpanels, Made to Measure products, etc). If the order can be returned all goods must be well packaged and returned in perfect condition. The cost of returning the goods is payable by the customer.  Please note a handling charge may be applicable and will be calculated on an individual order basis. 

If the order arrived damaged, faulty or incorrect according to your order details we can arrange a replacement, offer to rectify (if possible) or collect the goods for a full refund. The refund would be processed upon return of the goods back into your original payment method. While the refund is processed immediately, we do ask that you please allow a couple of working days for the funds to become available in your account.

Made to Measure Orders

Made to Measure products are exempt from the standard Consumer Contracts Regulations and cannot be cancelled once you have received confirmation of your order. All Paints are mixed-to-order therefore would class as a bespoke/made to measure product. Some fabrics and wallpapers are printed to order therefore would class as a bespoke/made to measure product. Please check with our Sales Team if you have any queries before placing an order. All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given. In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.

Data Protection

All personal information you provide us with will be held securely and in strict confidence. This information will only be used lawfully in accordance with the Data Protection Act 1998. Please also see our privacy policy for more information.

Copyright

All rights, including copyright, on this website www.clarke-clarkefabrics.co.uk are owned or controlled for our purposes. You are only permitted to use these images / content for non-commercial use. You are forbidden to copy, use, and broadcast or download these images / content for any purpose without express written permission from House Décor Interiors Ltd.

Product Info & Pricing

We aim to provide up to date and accurate information about our products and prices however, on occasion errors can occur either due to typographical errors, or incorrect information being receiving from our suppliers. We cannot be held responsible for these, or any other errors, on our website. Where a pricing error occurs, we reserve the right to cancel the order up to the point of delivery. Reciept of payment & order confirmation does not constitute a legally binding contract. All Weights & dimensions quoted are approximate Whilst every effort is made to ensure that our photographs of products are as close to the original as possible, there may be variations between the colours on screen due to circumstances beyond our control eg: monitor resolution or contrast, software configuration & settings. VAT: We are a UK retailer and purchases through our site are subject to Vat at UK rates currently 20%. All prices include this.

Our Rights & Liability

We are unable to accept liability for: Late Delivery, we would recommend you ensure you have received & thoroughly checked your wallpaper / goods prior to booking any further services Eg: Decorator / Curtain Maker. We are unable to accept any liability for delays, cancellation charges. All sizes stated (including curtains) are approximate within a tolerance of 1.5” Up to 5% shrinkage can occur due to variations in atmospheric conditions or dry cleaning Fabrics & silks are a natural product, and as such contain slubs and weave irregularities. These should not be viewed as defects / faults as this is an inherent characteristic of cloth. Natural silk is not colour fast and should be protected from the light with a good quality lining & Interlining, and perhaps with the additional use of blinds. We recommend that it is not used in circumstances where it is exposed to direct or reflective sun or artificial light and in particular in rooms with a south facing aspect. Weaving variations, slubs, vertical lines & knots will occur as they are a characteristic of silk and add to the sophisticated lustre and texture and should not be considered as faults. Loss or perceived loss due to shrinkage, from cleaning, incorrect usage, fabric treatments or deterioration. Faults found in fabric once the fabric has been Cut, Made up or Treated (not by ourselves) in any way. It is your responsibility to thoroughly check the fabric prior to cutting for faults, length, pattern repeat, colour & design even if the fabric is sent to your curtain maker. Wallpapers should be checked thoroughly through each roll prior to cutting & hanging. We are unable to accept liability once the wallpaper has been cut / hung. We will always provide wallpapers from the same batch as colour variations can occur. Please ensure you order sufficient for your needs as we may not be able to provide the same batch in the future.

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